HIPAA Compliant Messenger: Photos, Links, Videos & Documents

Healthcare providers know the frustration of trying to communicate clearly with patients, only to hit roadblocks. You spend time carefully explaining post-procedure care, but when the patient gets home, they call back confused.

You give patients important post-visit paperwork in-office, yet half your patients forget to reference it. You then try to walk someone through a regimen or program over the phone, but key details are lost and you’ve spent more time than needed.

These challenges aren’t just minor inconveniences—they have real consequences. Confused patients delay treatment, miss critical instructions, or make unnecessary visits to the office, consuming time that could be spent on more pressing cases. Providers and staff find themselves fielding repeated calls, resending documents, and troubleshooting communication failures that should be simple to solve.

By contrast, if you want to contact someone in your personal life, you quickly ping them on your smart phone, or send them documents, photos, videos, links, all digitally. But in your practice you don’t always have that quick, and more importantly, secure line of communication with your patients to quickly follow up.

What if healthcare worked in a similar way without sacrificing secure communication? Introducing BodySite’s HIPAA Compliant messaging system.

HIPAA Compliant Messenger, Now with Links, Photos, Videos & Documents

BodySite’s HIPAA-compliant messaging has always provided a secure way to engage with patients, and now it’s even better. Providers can send photos, videos, links, and documents directly through the platform, eliminating the inefficiencies that lead to care delays.

Here’s how this update makes a difference in everyday practice:

Provide clear visual guidance. A patient needs to lose weight using a GLP-1 medication. Instead of explaining over the phone, send a step-by-step video demonstration for how to use their injection pen.

Ensure paperwork is completed ahead of time. Instead of relying on email, you can send important documents directly through BodySite’s secure messaging.

Offer direct access to trusted resources. A patient is unsure about a certain protocol so you send them more information via a link to a trusted source so they can read more information.

Support ongoing care remotely. A patient forgets the proper technique for an at-home exercise. You send them an instructional video, preventing injury and ensuring they stay on track.

Reduce avoidable office visits. Many follow-up appointments happen simply because patients need clarification. By using multimedia messaging, you provide clear instructions upfront, minimizing unnecessary in-person visits.

 

How to Use This Feature Today

Accessing this new messaging update is simple. Inside your BodySite account:

  1. Navigate to “Messages” in the main menu.
  2. Click on an existing patient conversation or select “Compose Message” in the top right-hand corner.
  3. Inside the message editor, click on the appropriate icons to attach and send links, photos, videos, or documents. Send your message securely, ensuring your patient receives the information they need without delay.
  4. With just a few clicks, you can streamline communication, enhance patient understanding, and reduce unnecessary back-and-forth. And you can send any of these multi-media objects to as many patients as you like in bulk too!

Why This Matters for Your Practice in 2025

Effective patient communication isn’t just about efficiency—it directly impacts outcomes. When patients are confused, they either disengage or flood your office with preventable calls and visits. By streamlining how you share information, you reduce miscommunication, improve patient confidence, and free up valuable time for your staff.

This new update to BodySite’s secure messaging puts essential resources directly into patients’ hands while maintaining full HIPAA compliance. Providers gain a faster, clearer way to communicate, while patients receive the guidance they need without unnecessary barriers.

Ready to Elevate Your Patient Communication?

Start using secure messaging with links, photos, videos, and documents today. If you’re already using BodySite, explore the feature now. If you’re not yet a BodySite subscriber, try it free for 30 days!